Payment Policy for Chic Pet Apparel

Effective Date: January 17, 2025

At Chic Pet Apparel, we strive to provide you with a smooth and secure shopping experience. Below is our Payment Policy, which outlines the payment methods we accept, billing procedures, and other relevant payment-related information.

1. Accepted Payment Methods

We accept a variety of secure payment methods to accommodate your needs, including:

  • Credit Cards: We accept major credit cards, including:

    • Visa

    • MasterCard

    • American Express

    • Discover

  • PayPal: You may also choose to pay using your PayPal account during checkout.

  • Other Payment Methods: We may offer additional payment options (such as Apple Pay or Google Pay) that are available at checkout. These methods are subject to change based on our payment provider offerings.

2. Payment Processing

  • Payment Authorization: Once you place your order, we will verify and authorize your payment before processing your order. Your payment will only be charged when the order is confirmed and ready for shipment.

  • Payment Information Security: We use industry-standard encryption technology (SSL) to protect your payment information during transmission. Your personal and payment data is securely processed to ensure confidentiality and safety.

3. Billing Information

  • Accuracy of Information: It is essential that the billing information you provide during checkout is accurate and up to date. This includes your name, address, and payment details. Any discrepancies or errors in the billing information may cause delays in processing your order.

  • Billing Address: The billing address you provide must match the address on file with your payment provider. If there are discrepancies, your order may be delayed or canceled.

4. Sales Tax

  • Sales Tax: Sales tax will be applied to your order based on your shipping address, in accordance with the applicable tax laws in your region. Sales tax will be calculated during checkout, and you will be able to see the exact amount before completing your purchase.

5. Payment Declines

  • Insufficient Funds: If your payment is declined due to insufficient funds or any other reason, you will be notified during the checkout process. We encourage you to verify your payment details or choose an alternative payment method to complete the transaction.

  • Payment Issues: If you experience any issues with payment authorization, please contact our customer service team at info@chicpetapparel.com for assistance.

6. Order Confirmation

Once your payment is successfully processed, you will receive an Order Confirmation email containing your order details. This confirmation serves as a receipt for your purchase, but it does not guarantee that your order has been shipped. A separate email with tracking information will be sent once your order is shipped.

7. Currency and Pricing

  • Currency: All prices on our website are listed in U.S. dollars (USD). If you are shopping from outside the United States, please note that your credit card provider or payment processor may charge additional foreign transaction fees or currency conversion fees.

  • Price Changes: Prices for products on our website are subject to change without notice. However, once your order has been placed, the price at checkout is locked in and will not change unless there is a technical error.

8. Promotional Offers and Discounts

  • Coupon Codes: If you have a valid coupon or discount code, you can apply it at checkout to receive a discount on your order. Please ensure the code is entered before completing your purchase as we cannot apply discounts retroactively.

  • Promotions and Sales: Occasionally, we offer special promotions or sales events. These promotions are typically subject to terms and conditions, such as minimum order requirements, specific product exclusions, or expiration dates. Please refer to the individual promotional details for more information.

9. Payment Fraud Prevention

To help prevent fraud, we may require additional verification for certain orders. If we suspect any fraudulent activity, we may contact you for further confirmation or cancel the order. We take your security seriously and use various methods to detect and prevent fraudulent transactions.

10. Customer Support

If you have any questions regarding payments, refunds, or billing issues, please feel free to contact our customer service team. We are here to assist you and ensure your shopping experience is smooth.

  • Email: info@chicpetapparel.com

  • Phone: (831) 655-1378

  • Address: 1010 Ocean Rd, Pebble Beach, California, United States