Sales Policy for Chic Pet Apparel

Effective Date: January 17, 2025

At Chic Pet Apparel, we are committed to providing high-quality, stylish apparel for your pets, ensuring they are both comfortable and fashionable. Our Sales Policy outlines the terms and conditions for purchasing products from our website, www.chicpetapparel.com, and we encourage you to read this policy carefully before making a purchase.

1. Order Acceptance and Confirmation

  • Order Placement: When you place an order on our website, you are offering to purchase the items under the terms of this Sales Policy. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

  • Order Confirmation: After you place an order, you will receive an order confirmation via email. This email serves as a confirmation that we have received your order, but it does not guarantee that your order has been processed or shipped.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in U.S. dollars and are subject to change without notice. We strive to provide accurate pricing, but errors may occasionally occur. If we discover a pricing error after you have placed an order, we will notify you and give you the option to either proceed with the corrected price or cancel the order.

  • Payment Methods: We accept various forms of payment, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment methods that may be available at checkout. Payment is due at the time of purchase.

  • Sales Tax: Sales tax will be applied to orders based on the applicable rate for your location, and this will be calculated during checkout.

3. Shipping and Delivery

  • Shipping: We offer a range of shipping options, which will be displayed at checkout. Shipping costs and delivery times vary based on your location and the shipping method selected.

  • Processing Time: Orders are typically processed within 1-3 business days. However, please note that processing times may vary depending on product availability and order volume.

  • Delivery Time: Delivery times vary based on the shipping method selected and your location. We will provide you with a tracking number once your order has shipped so you can monitor its progress.

  • Shipping Restrictions: We currently only ship to U.S. addresses. International shipping may be offered in the future; please check our website for updates.

4. Order Modifications and Cancellations

  • Order Modifications: Once your order is placed, we begin processing it right away to ensure prompt delivery. If you need to modify your order, please contact us as soon as possible at info@chicpetapparel.com. We cannot guarantee changes to an order once it has been processed.

  • Order Cancellations: You can cancel your order within 24 hours of placing it. After this period, orders are processed and shipped, and cancellations may no longer be possible. If you wish to cancel your order, please contact us immediately.

5. Promotions and Discounts

  • Promotions: We may offer special promotions, discounts, or limited-time offers on our website. These promotions may be subject to specific terms and conditions, including expiration dates, minimum purchase amounts, and exclusions.

  • Coupon Codes: If you have a valid coupon code, you can apply it during checkout to receive a discount. Please ensure the code is applied before completing your purchase. We cannot apply discounts after the order has been placed.

6. Returns, Exchanges, and Refunds

  • Return Policy: We offer a 30-day return window for most products. To be eligible for a return, items must be unused, in original packaging, and have all tags attached. For more details, please refer to our Refund and Return Policy.

  • Exchanges: If you wish to exchange an item for a different size or color, please contact us as soon as possible. Exchanges are subject to the availability of the item.

  • Refunds: Refunds will be processed once the returned item has been inspected. Refunds will be issued to the original payment method. Please allow 7-10 business days for the refund to be reflected in your account, depending on your payment provider.

7. Product Availability and Substitutions

  • Product Availability: While we make every effort to ensure that products listed on our website are in stock, availability is subject to change. If an item is out of stock after you place your order, we will notify you and offer either a backorder option or a full refund.

  • Product Substitutions: In rare cases, we may need to substitute a product with a similar item. If this occurs, we will notify you and ask for your approval before proceeding.

8. Gift Cards

  • Gift Cards: We offer gift cards for purchase on our website. Gift cards are valid for one year from the date of purchase and are non-transferable, non-refundable, and not redeemable for cash, except where required by law.

  • Redemption: Gift cards can be used toward any purchase on our website and may not be applied toward shipping costs.

9. Intellectual Property

All content on our website, including product images, descriptions, logos, and trademarks, is owned by Chic Pet Apparel or used under license. You may not reproduce, modify, or distribute any content without our prior written consent.

10. Limitation of Liability

  • Limitation of Liability: Chic Pet Apparel is not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our liability is limited to the amount you paid for the product or service in question.

11. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy regularly for updates.

12. Contact Us

If you have any questions or concerns about our Sales Policy, please contact us:

  • Email: info@chicpetapparel.com

  • Phone: (831) 655-1378

  • Address: 1010 Ocean Rd, Pebble Beach, California, United States