Shipping Policy for Chic Pet Apparel

Effective Date: January 17, 2025

At Chic Pet Apparel, we aim to provide fast, reliable, and cost-effective shipping options for your convenience. This Shipping Policy outlines the details of our shipping practices, including available shipping methods, processing times, delivery, and other important information. Please read through it carefully before completing your purchase.

1. Shipping Methods and Rates

We offer a range of shipping options to meet your needs. The shipping methods available to you will depend on your location and the size of your order. Shipping fees are calculated at checkout based on the shipping method you select and the delivery destination.

  • Standard Shipping: Delivery typically takes between 5-7 business days from the date your order is processed.

  • Expedited Shipping: Delivery typically takes between 2-3 business days from the date your order is processed.

  • Overnight Shipping: Available for select orders, ensuring delivery by the next business day.

Please note that delivery times are estimates and may vary depending on factors such as your location, shipping carrier, and weather conditions.

2. Processing Time

  • Order Processing: Orders are typically processed within 1-3 business days after the order is placed. During peak seasons (such as holidays), processing times may be slightly longer, but we strive to process your order as quickly as possible.

  • Order Confirmation: Once your order is confirmed, you will receive an Order Confirmation email with the details of your purchase. Once your order is shipped, you will receive a Shipping Confirmation email with tracking information.

3. Shipping Restrictions

  • Domestic Shipping: Currently, we offer shipping within the United States only. We do not offer international shipping at this time.

  • PO Box and APO/FPO Addresses: We can ship to PO Box addresses and APO/FPO military addresses. Please ensure the address is entered correctly to avoid delays.

4. Shipping Costs

Shipping costs are determined by the weight of the items in your order and the delivery destination. You will be able to see the available shipping options and the associated costs at checkout before finalizing your purchase. Occasionally, we offer free shipping promotions. If you qualify for free shipping, this will be reflected during checkout.

5. Tracking Your Order

Once your order has shipped, you will receive an email with your tracking number and a link to track your package. You can use this tracking number to monitor the progress of your shipment directly on the carrier’s website. If you have any trouble tracking your order, feel free to contact us for assistance.

6. Delays and Lost Packages

While we make every effort to ensure timely delivery, there may be occasional delays due to weather, holidays, or carrier issues. Please note that once a package is with the shipping carrier, it is out of our control.

  • If your package has not arrived within the expected timeframe, we recommend checking the tracking information for updates.

  • If your package is lost or damaged during transit, please contact us at info@chicpetapparel.com. We will work with the shipping carrier to resolve the issue.

7. Delivery Confirmation and Signature

For certain orders, especially higher-value purchases, a signature may be required upon delivery. This is to ensure that the package is received by the intended recipient. If you are not available to sign for the package, the carrier may leave a notice or attempt to deliver again.

8. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. Incorrect or incomplete addresses can cause delays or non-delivery. If you realize that you’ve entered the wrong shipping address, please contact us immediately so that we can correct it before the package is shipped.

9. Shipping Errors

If you believe your order has been shipped incorrectly (e.g., the wrong items, quantities, etc.), please contact us within 7 days of receiving your package. We will work with you to resolve the issue and ensure that the correct items are sent.

10. Customer Support

If you have any questions regarding shipping, tracking, or delivery, our customer service team is here to help. You can reach us through the following methods:

  • Email: info@chicpetapparel.com

  • Phone: (831) 655-1378

  • Address: 1010 Ocean Rd, Pebble Beach, California, United States